FAQ (Frequently Asked Questions)
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. Select your preferred payment option during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on the countries we ship to and the associated fees and delivery times.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use the tracking number on our website or the carrier’s website to monitor the progress of your shipment.
What is your return policy?
We have a comprehensive return policy in place. Please refer to our detailed Return Policy for information on eligibility, procedures, and options for returns and refunds. We want to ensure your satisfaction with your purchase, and we strive to make the return process as easy as possible.
How can I contact your customer service?
You can reach our customer service team during our business hours . We are here to assist you with any questions, concerns, or inquiries you may have. We aim to provide prompt and friendly customer support.
Address: 141-18 Northern Blvd Flushing NY 11354 USA
Email:[email protected]
consumer hotline: +1(413)471-4537
Working time:
Monday-Saturday, 9 am-22 pm.
We will answer your messages in 12 hours.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery, but we will do our best to accommodate any changes or cancellations. Please contact our customer service team as soon as possible, and we will assist you accordingly. Please note that once an order has been shipped, it cannot be canceled or modified.
Do you offer any promotions or discounts?
Yes, we occasionally run promotions, discounts, and special offers. Stay updated by subscribing to our newsletter and following us on social media. Additionally, keep an eye out for any ongoing sales or promotional events on our website.
How can I determine the right size for bags and shoes?
We provide detailed size charts and measurements for each product on our website. Please refer to these charts and follow the instructions to ensure you select the correct size. If you have any specific sizing questions or need assistance, please contact our customer service team for guidance.
If you have any additional questions or need further assistance, please don’t hesitate to reach out to our customer service team. We are here to provide you with an exceptional shopping experience and help you find the perfect bags and shoes accessories.
When will my order be processed?
Your goods will be dispatched within 1-2 working days after the order date, and you will be notified after processing. If there is a shortage, we will contact you in time.
How long will it take to receive my goods?
It usually takes 2-3 weeks to complete the receipt (depending on the receiving location).
Is it safe to pay on your website?
All payment procedures are safe, if you have any questions, you can send us an email.
Do I have to pay duties and taxes?
These will vary depending on the size, weight and delivery location of your favorite items, and the price will be displayed at checkout. For orders over a certain weight, we will charge shipping fees.
This usually means that all applicable duties and taxes will be included in the final price when you place the order, and no additional costs will be incurred due to delivery.
What if the goods I received are defective/incorrect/damaged?
If the goods you received are wrong, missing and/or problematic, please contact us within 7 days after receiving the order. After receiving the package, please provide the order number, product picture and all applicable references. We will do our best to solve your problem as soon as possible.