Returns Policy

Effective Date: 2023/6/26

Returns Address: 141-18 Northern Blvd Flushing NY 11354 USA
Contact: Lauren Burgess
Email:[email protected]
Phone Number: +1(413)471-4537
Working time.
Monday-Saturday, 9 am-22 pm.

At our online store, we want you to be completely satisfied with your purchase. We understand that sometimes returns or exchanges are necessary, and we have created a detailed Return Policy to ensure a seamless and hassle-free experience.

  1. Eligibility for Returns: To be eligible for a return or exchange, the following conditions must be met:
    • The item(s) must be in new, unused condition, with all original tags and packaging intact.
    • The return or exchange request must be initiated within 7 days from the date of delivery.
    • Personalized or custom-made items are generally not eligible for return unless there is a defect or error on our part.
  2. Return Process: To initiate a return or exchange, please follow these steps: A. Contact our customer service team within the specified timeframe to request a return or exchange. Provide your order number and a detailed explanation of the reason for the return. B. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item(s). C. Pack the item(s) securely in the original packaging, including all accessories and documentation. Include the RAN on the package. D. Ship the item(s) back to us using a trackable and insured shipping method. You will be responsible for the return shipping costs unless the return is due to our error or a defective item. E. Once we receive the returned item(s) and verify their condition, we will process your refund or exchange within 3 days.
  3. Refund Options: For eligible returns, we offer the following refund options:
    • Original Payment Method: If you paid by credit card, debit card, or other electronic payment method, the refund will be credited back to the original payment account.
    • Store Credit: Alternatively, you can choose to receive a store credit for the refund amount, which can be used towards future purchases.
  4. Non-Returnable Items: Certain items are non-returnable for hygiene reasons or other restrictions, including but not limited to:
    • Underwear, briefs, socks.
    • Items marked as final sale or clearance.
  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement, repair, or issuing a refund.
  6. Exchange Policy: If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive the returned item, we will process your refund and you can place a new order for the desired item separately.
  7. Changes to the Return Policy: We reserve the right to modify or update our Return Policy at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing the policy periodically to stay informed.

If you have any questions or need assistance with your return, please contact our customer service team through the provided contact information on our website. We are here to help and ensure your satisfaction.

By making a purchase from our online store, you acknowledge and agree to abide by the terms of this Return Policy. We strive to provide you with the best shopping experience and are committed to resolving any issues promptly and fairly.